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Amit Madhan

Thomas Cook
eCommerce evangelist

Amit Madhan is the Chief Operating Officer – IT & eBusiness at Thomas Cook (India) Limited, India’s largest integrated travel services company.  He joined Thomas Cook in 2012 and is responsible for the diverse portfolio spanning IT Services, E-Commerce, Operations and Insurance. His passion for customer experience is driving him to change various processes and implement new systems to enable different businesses in the Company for smoother operations, digitisation and online customer acquisition.

Amit joined Fairfax group in 2002, being one of the founder members of ICICI Lombard. He has worked extensively in the Financial Services domain in the initial years of his career and then moved to the eCommerce space since 2007.  He is credited with having set up www.icicilombard.com- the pioneering E-Commerce portal in the insurance space.
Amit is an Economics Honours graduate from Delhi University, post which he did his MBA from Sydenham College, Mumbai.